Senior Manager, Customer Pro職位 at HSBC

職位描述：

最新職位資訊來自 HSBC 職位為 Senior Manager, Customer Pro職位. If the Senior Manager, Customer Pro職位 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 HSBC 職位為 Senior Manager, Customer Pro職位 的職業機會適合您的專業資格。

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

We are currently seeking high caliber individual to join our team as Senior Manager, Customer Pro職位, reporting to Head of Retail Pro職位s and CLCM. 

Principal responsibilities

• Design and strengthen value pro職位s for Mass Retail segment, Preferred Banking and other strategic retail segments, build corresponding capabilities to support the pro職位 pillars through customer insights
• Lead pro職位-led campaigns and communications to uplift acquisition, brand exposure and customers' engagement
• Develop acquisition strategies from account acquisition (digital & offline account opening process), account activation, relationship deepening to anti-attrition, with the aim to grow customer base and deepen banking relationship
• Drive the development of digital on-boarding and anti-attrition journey with the collaborations with key stakeholders
• Collaborate with external partners to explore strategic partnerships in strengthening pro職位s and uplift acquisition
• Work closely with product teams and channels to develop holistic engagement strategies to induce customer portfolio profitability; work with Marketing to develop marketing campaign and customer engagement activities
• Monitor program result and intake quality based on analytics and take respective actions to refine the strategy to achieve the assigned quality intake targets
• Oversee the overall budget for the department and monitor the day-to-day accrual, payment and reconciliation work
• Stay on top of compliance requirements in particular cross border related sales and marketing activities and take timely actions to mitigate relevant risk posing to the bank, where applicable

Requirements

• University degree in Business Administration, Marketing or other relevant qualifications
• Proven experience in people manager, familiar with customer segmentations, pro職位s or acquisition or portfolio management, ideally in the retail banking business
• Solid expertise in retail banking products and project management, exposure to digital project management is an advantage
• Seasoned professional with leadership, excellent communication, presentation, stakeholder management and influencing capability, and the ability to drive a diverse group including internal and external partners
• Good interpersonal & problem-solving skills and with great sense of ownership to drive new projects from ideation to implementation
• Possesses high sensitivity to the changing market dynamics in particular the retail, young, student and mainlander segments in association with related compliance requirements
• Be able to deliver new or refined compelling pro職位s quickly for new revenue stream
• Customer-centric and servicing mind-set to ensure efficient and effective customer pro職位s delivery
• Proactive, creative, customer focused, positive team player and independent
• Proficiency in both English and Chinese

You'll achieve more when you join Hang Seng Bank Limited.

 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
 
Issued by Hang Seng Bank Limited

工作資料：

• 公司名稱: HSBC
• 職位: Senior Manager, Customer Pro職位
• 工作地點: 香港
• 國家: HK

如何提交申請：

在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Senior Manager, Customer Pro職位 at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

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