Senior Customer Service Officer at AXA 香港 and Macau

職位 Senior Customer Service Officer
刊登日期 09 Apr 2026
已過期 09 May 2026
公司名稱 AXA 香港 and Macau
地點 香港 | HK
僱傭形式 Full Time

職位描述:

最新職位資訊來自 AXA 香港 and Macau 職位為 Senior Customer Service Officer. If the Senior Customer Service Officer 職位空缺在 香港 符合您的資格,請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意,求職申請並非總是容易的,申請人必須符合公司設定的特定要求。我們希望以下在 AXA 香港 and Macau 職位為 Senior Customer Service Officer 的職業機會適合您的專業資格。

Responsibilities
  • Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims.
  • Provide excellent end-to-end service with positive customer mindset.
  • Managing large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated.
  • Identifying distributors’ needs, clarifying information, researching every issue and providing solutions.
  • Build sustainable relationships and engage distributors by taking the extra mile.
  • Anticipate escalation and take over calls when needed.
  • Keep management informed on issues and problems.
  • Prepare monthly/ annual results and performance reports.
Qualifications
  • University graduate.
  • With minimum 4 years of experience in Life Underwriting and Policy Administration, Claims experience is preferred.
  • With minimum 2 years of experience in insurance/financial industry preferable in Contact Service Center.
  • Experience in customer service is essential.
  • Good command of English and Chinese in both spoken and written, Putonghua is preferred.
  • Competent PC knowledge, including Excel, Word, and PowerPoint.
  • Tech savvy with knowledge of equipment and relevant computer programs.
  • Good communication skills and problem-solving skills as well as negotiation abilities.
  • A results-oriented approach.
  • Ability to work under pressure.
About AXA 香港 And Macau

AXA 香港 and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in 香港, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the 第一頁 to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary 公司名稱.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the 公司名稱.

Click here to learn more about our Benefits ( , Culture ( & Career Development (

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工作資料:

  • 公司名稱: AXA 香港 and Macau
  • 職位: Senior Customer Service Officer
  • 工作地點: 香港
  • 國家: HK

如何提交申請:

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