Senior Customer Care Associate at AIFT

職位描述：

最新職位資訊來自 AIFT 職位為 Senior Customer Care Associate. If the Senior Customer Care Associate 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 AIFT 職位為 Senior Customer Care Associate 的職業機會適合您的專業資格。

• Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.
• Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.
• Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to 公司名稱 products and services.
• Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve 公司名稱 goals.
• Handle assigned tasks and ad‑hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.

Whoarewelookingfor?

• High school certification or above, bachelor’s degree is a plus.
• 2-3 years of experience with the general insurance industry is preferred
• IIQE Paper 1 and 2 Certificates is required
• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
• Excellent communication in verbal and written form (Both English and Chinese)
• Excellent typing skills in both English and Traditional Chinese
• Excellent organization and time management skills
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work independently, take direction, and prioritize accordingly
• Ability to work cross-functionally in a fast-paced environment
• Highly self-motivated, organized, and a team player
• Willingness and ability to operate in a team environment

Why You Should Consider This Opportunity

We offer a competitive remuneration package with attractive fringe benefits, including:

• 5-day work week
• Performance bonus
• 20 days of annual leave
• Leave for birthdays, marriage, parental needs, and new pets
• Medical insurance
• A flat organizational structure
• A vibrant and energetic team
• Flexible work-from-主頁 options

Ready to join us? Apply now to submit your resume with date of availability and expected salaryto us!

Accepted file types: pdf, doc, docx, txt, rtf

#J-18808-Ljbffr

工作資料：

• 公司名稱: AIFT
• 職位: Senior Customer Care Associate
• 工作地點: 香港
• 國家: HK

如何提交申請：

在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Senior Customer Care Associate at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

  Premier Agency Development, Specialist at AIA 香港 and Macau

刊登日期: 1 day ago

詳情: At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and...

公司名稱: AIA 香港 and Macau | 地點: 香港

---

  Senior Finance Associate at Crypto.com

刊登日期: 4 days ago

詳情: OverviewThe F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optim...

公司名稱: Crypto.com | 地點: 香港

---

  HR & Administration Assistant — Flexible Hours & Team Events at Ultima Markets

刊登日期: 6 days ago

詳情: Ultima Markets in 香港 is seeking a detail-oriented professional to manage employee claims and maintain filing systems. The ideal candidate will possess a diploma in Business Administration or Hu...

公司名稱: Ultima Markets | 地點: 香港

---

  Insurance Project Lead: End-to-End Delivery & Efficiency at Pathos Consultancy Limited

刊登日期: 6 days ago

詳情: Pathos Consultancy Limited in 香港 is seeking a Project Manager to lead end-to-end project lifecycle management. The ideal candidate will have a Bachelor’s degree and 5–8 years of experience in p...

公司名稱: Pathos Consultancy Limited | 地點: 香港

---

  Contract Project Manager - MPF Operations at Bank of Communications Trustee Limited

刊登日期: 6 days ago

詳情: Contract Project Manager - MPF Operations Support MPF/ORSO operational tasks.Coordinate and manage assigned projects related to MPF and ORSO operations.Analyze workflows and identify operational ineff...

公司名稱: Bank of Communications Trustee Limited | 地點: 香港

---