| Position | Receptionist - Trio (Happy Valley Clubhouse) / 餐廳接待員(三甲)(跑馬地會所) |
| Posted | 2025 September 19 |
| Expired | 2025 October 19 |
| Company | The Hong Kong Jockey Club |
| Location | Hong Kong Island | HK |
| Job Type | Full Time |
Latest Job Information from Company The Hong Kong Jockey Club as position Receptionist - Trio (Happy Valley Clubhouse) / 餐廳接待員(三甲)(跑馬地會所). If Job Vacancy Receptionist - Trio (Happy Valley Clubhouse) / 餐廳接待員(三甲)(跑馬地會所) in Hong Kong Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from The Hong Kong Jockey Club as the position Receptionist - Trio (Happy Valley Clubhouse) / 餐廳接待員(三甲)(跑馬地會所) below matches your qualifications.
The Department
Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.
The Job
Answer phone calls, handle reservations and confirm daily booking with Members in accordance with established standards and procedures.
Allocate tables evenly and according to Member's preferences with the help of the Table Management System and service floor plan to ensure smooth restaurant operation.
Advise the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
Ensure the specific requirements of the customers are met should they have special needs or request accommodations such as services needed for small children and for individuals with disabilities or food allergies.
Welcome and escort Members and their guests to their assigned tables in a professional manner; answer initial questions the customers may have; and introduce the customers to their server.
Help out other staff in the restaurant as needed, including inspecting and maintaining the dining facilities, spotting cleanliness problems and helping clear tables to facilitate customer needs, etc.
Engage with customers to ensure they are satisfied with food and service.
Respond to complaints and help to resolve them or direct them to the appropriate personnel.
Assist the Restaurant Manager and Assistant Manager in maintaining Members' records in the Table Management System and MCRM.
Maintain a clean and tidy reception area at all times.
Demonstrate a high grooming standard and be amiable .
Ensure adequate menus for all meal periods are in clean and presentable standard at all times.
Responsible for menu printing related matters.
Maintain good teamwork relationship with all dining room personnel and help out others as needed.
Greet customers upon their departure.
Perform any other related duties as and when assigned by supervisor.
Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.
About You
Three years' relevant experience
Good people skills
Good communication skills in both English and Chinese, including general knowledge of Mandarin
Understanding of restaurant etiquette
Good customer service skills
Patient and friendly with problem solving skills
Excellent phone etiquette
Knowledge and experience in using booking systems
Possess retentive memory to remember bookings
Ability to pay attention to details
Ability to stand and walk for extended period
Terms of employment
The level of appointment will be commensurate with qualifications and experience.
Other Details
Only shortlisted candidates will be notified.
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Receptionist - Trio (Happy Valley Clubhouse) / 餐廳接待員(三甲)(跑馬地會所) at the office Hong Kong Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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