Part-time Guest Relations Officer at The Hong Kong Jockey Club

Job Description:

Latest Job Information from Company The Hong Kong Jockey Club as position Part-time Guest Relations Officer. If Job Vacancy Part-time Guest Relations Officer in Happy Valley, Hong Kong Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from The Hong Kong Jockey Club as the position Part-time Guest Relations Officer below matches your qualifications.

Job Summary

The job holder is responsible for administering the daily operations of customer service functions, ensuring a high level of service across various areas such as concierge, security, activity rooms, parking facilities or community facilities. Collaborating with team leaders and managers, the job holder focuses on delivering exceptional service and meeting key performance indicators (KPIs) to enhance the overall customer experience. Engaging with customers during operational hours and providing a seamless service journey are central to this position.

Major Tasks

• Support daily operations by maintaining high service standards to ensure guest satisfaction and achievement of key performance indicators (KPIs), while handling general inquiries, feedback, and incidents.
• Perform concierge functions by managing customer services and inquiry resolution both in-person and via phone.
• Coordinate resources and maintenance to ensure optimal asset conditions, collaborating with relevant teams for repairs while managing equipment requests within budgetary constraints.
• Provide administrative support through office management tasks, ensuring seamless operations across service areas while assisting team members as required.
• Deliver excellent customer service by proactively engaging visitors, addressing inquiries and concerns promptly and professionally to ensure positive experiences.
• Implement service improvements by identifying gaps and collaborating with cross-functional teams to develop and execute enhancement strategies for service delivery and customer experience.
• Ensure compliance with all relevant policies and legal requirements while undertaking additional supervisor-assigned duties to support organizational objectives.
• Perform any other related duties as assigned by supervisor.

Education

Tertiary qualification or above in any disciplines

Qualifications

Experience

A minimum of 1-3 years of working experience in customer-facing environment such as hospitality operation and service industry

Job Info:

• Company: The Hong Kong Jockey Club
• Position: Part-time Guest Relations Officer
• Work Location: Happy Valley, Hong Kong Island
• Country: HK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Part-time Guest Relations Officer at the office Happy Valley, Hong Kong Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.