Customer Success Manager (Telecommunication)

Key Responsibilities

• Strategic Partnership: Develop a deep understanding of our carrier customers business strategies, challenges, and goals. Serve as their "external consultant," leveraging Huaweis resources to help them achieve digital transformation and unlock new opportunities.

• Relationship Management: Cultivate strong relationships with key stakeholders within the marketing and strategy planning departments of our carrier customers. Proactively address their strategic and business development needs, fostering mutual trust and collaboration.

• Business Insights & Consulting: Stay ahead of industry trends and leverage data analytics to identify emerging opportunities for our customers. Develop and deliver insightful reports and recommendations that drive strategic decision-making.

• Team Collaboration: Work closely with technical, product, and marketing teams to ensure customer needs are met. Engage in cross-departmental coordination to facilitate resource integration.

Requirement

• Experience in business consulting or ICT business data analysis, with proven track record of successful strategic partnerships with clients in the ICT industry.

• Solid understanding of the ICT industry, with preferred knowledge of wireless, network, computing, and software technologies.

• Proven ability to think strategically, with a strong customer focus and business acumen.

• Excellent communication, interpersonal, and presentation skills.

• A proactive and results-oriented approach.

• Good command in Cantonese, Mandarin, and English (written and spoken).

Information :

• Company : Huawei Technologies
• Position : Customer Success Manager (Telecommunication)
• Location : Tsim Sha Tsui, Kowloon Peninsula
• Country : HK