Customer Service Officer/ Senior Officer, Customer Engagement at Leadingnation

職位 Customer Service Officer/ Senior Officer, Customer Engagement
刊登日期 08 Jun 2026
已過期 08 Jul 2026
公司名稱 Leadingnation
地點 香港 | HK
僱傭形式 Full Time

職位描述:

最新職位資訊來自 Leadingnation 職位為 Customer Service Officer/ Senior Officer, Customer Engagement. If the Customer Service Officer/ Senior Officer, Customer Engagement 職位空缺在 香港 符合您的資格,請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意,求職申請並非總是容易的,申請人必須符合公司設定的特定要求。我們希望以下在 Leadingnation 職位為 Customer Service Officer/ Senior Officer, Customer Engagement 的職業機會適合您的專業資格。

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative pro職位s, easy-to-understand products and a simpler insurance experience. Established in 2013, the 公司名稱 operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the 香港 Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD 香港, please visit

The Job:
  • Handle customer and advisor’s enquiries regarding life, general insurance and group medical from all channels (ie hotline, email, facsimile, Livechat, etc)
  • Conduct inbound/outbound call to provide service to customers / agent, inclusive of ILAS & Non ILAS Post-sale Call.
  • Resolve customer problem and complaint in timely and professional manner
  • Provide one stop service to customers for enhancing the customer engagement level
  • Retain and enhance customer relationship
  • Other ad hoc duties
  • Shift duty is required, from Monday to Saturday
  • Assist to train up and develop Executive / Specialist to deliver quality service to meet 公司名稱 standard
  • Deliver project / UAT with well planning and result meet expectation
  • On shift: Monday to Friday 0900-1800 + Alternative Saturday 0900-1300
The Person:
  • Matriculated or above qualification with over 5 years' work experience in financial institutions, preferably with experience in Bank or Customer Service area
  • Excellent Customer Service and Telephone manners
  • Excellent communication skills and problem-solving abilities
  • Good organizing and planning skills
  • Passed IIQE Paper I, II, III & V and LOMA qualification are well regarded
  • Good communication and listening skills, proficiency in written and spoken Cantonese, English and Mandarin
  • Chinese word processing with 25 words per minute
  • Flexible and able to embrace change and learning
  • Able to deliver on committed actions and deadlines, result oriented

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The 公司名稱 will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the 公司名稱 during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

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工作資料:

  • 公司名稱: Leadingnation
  • 職位: Customer Service Officer/ Senior Officer, Customer Engagement
  • 工作地點: 香港
  • 國家: HK

如何提交申請:

在閱讀並了解職位資料中說明的入職標準及最低資格要求後, Customer Service Officer/ Senior Officer, Customer Engagement at the office 香港 以上,請立即準備好求職信、履歷表(CV)、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

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