Customer Service Manager - Banking at Morgan Mckinley Limited

職位描述：

最新職位資訊來自 Morgan Mckinley Limited 職位為 Customer Service Manager - Banking. If the Customer Service Manager - Banking 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 Morgan Mckinley Limited 職位為 Customer Service Manager - Banking 的職業機會適合您的專業資格。

Responsibilities

• Lead the hotline and chat teams to achieve outstanding quality and efficiency
• Personally resolve complex/escalated customer issues
• Analyse performance, spot bottlenecks, and roll out smarter processes
• Gather and translate business pain points into clear, actionable system requirements for online service platforms.
• Coach and develop team supervisors to hit (and exceed) targets
• Oversee system training programs and ongoing support, ensuring teams are fully equipped to maximise new functionalities
• Drive continuous iteration and optimisation of digital channels to boost user experience, efficiency, and cost-effectiveness.

Requirements

• Bachelor's degree or above
• 5+ years managing a customer service/call centre team of 50+ people in banking/financial services
• Experienced in using customer service systems or digital tools
• Proven project management, stakeholder influence, and resource-coordination skills
• Proactive, fast learner, logical, clear communicator and team playerFluent in spoken and written English, Mandarin, and Cantonese

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工作資料：

• 公司名稱: Morgan Mckinley Limited
• 職位: Customer Service Manager - Banking
• 工作地點: 香港
• 國家: HK

如何提交申請：

在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Customer Service Manager - Banking at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

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