Customer Service Assistant (Call Center) at Arçelik Hitachi Home Appliances

Job Description:

Latest job information from Arçelik Hitachi Home Appliances for the position of Customer Service Assistant (Call Center). If the Customer Service Assistant (Call Center) vacancy in Hong Kong matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Arçelik Hitachi Home Appliances for the position of Customer Service Assistant (Call Center) below matches your qualifications.

Customer Service Assistant (Call Center)

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• To handle all kinds of customer enquiries and complaints through various channels, e.g. voice, email, letter, instant message and social media
• Ensure all emails, letters, instant message and social media are being attended and respond to customers timely in a professional manner
• Follow up the escalated cases from the call centre handling first level enquiries by providing resolution and support to ensure the cases are settled with proper and satisfactory closure
• Manage communication and make follow‑up calls to customers in a professional & courteous manner
• Record and update all case details received from various channels in the CRM system to track customer interactions and access relevant information
• Engage and retain the customers by offering new products and services based on their requirements
• Work closely with other technical service team and internal/external parties to resolve the customer’s case
• Handle other tasks assigned by your superior

• Diploma or above in any disciplines
• Minimum 2 years of solid Customer Service Experience
• Good command of spoken and written English, Cantonese and Mandarin
• Proficiency in PC knowledge in MS Office, Chinese (Chongjie/Quick) and English typing (30 wpm or above) & CRM system
• Good telephone manner and active listening
• Proactive attitude, detail‑minded, self‑motivate and able to work independently
• Possess approachable, friendly personality with a positive attitude and a good team player
• Telesales experience or experience in consumer electrical appliance industry is an advantage
• Immediate available is preferred

We offer an attractive remuneration package with fringe benefits to the right candidates, such as

Interested parties, please send full resume with present and expected salary to recruit.hr.ahhk@arcelik-hitachi.com or via "Apply" or WhatsApp 6432 4535.

Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment-related purposes.

Visit us at https://www.hitachi-homeappliances.com.hk for more information.

Job Info:

• Company: Arçelik Hitachi Home Appliances
• Position: Customer Service Assistant (Call Center)
• Work Location: Hong Kong
• Country: HK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Assistant (Call Center) at the office Hong Kong above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.