CS Governance & Pension Administration, Senior Advisor at AIA 香港

職位	CS Governance & Pension Administration, Senior Advisor
刊登日期	22 Jun 2026
已過期	22 Jul 2026
公司名稱	AIA 香港
地點	香港 \| HK
僱傭形式	Full Time

職位描述：

最新職位資訊來自 AIA 香港 職位為 CS Governance & Pension Administration, Senior Advisor. If the CS Governance & Pension Administration, Senior Advisor 職位空缺在香港符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 AIA 香港職位為 CS Governance & Pension Administration, Senior Advisor 的職業機會適合您的專業資格。

CS Governance & Pension Administration, Senior Advisor

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer 第一頁 mindset in all decisions and actions by developing a clear understanding of customer needs, taking end‑to‑end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

Responsible for handling end‑to‑end case administration and follow‑ups to achieve key performance benchmarks, including compliance with regulatory requirements and customer service standards.
Supervise and support sub‑teams in daily operations to achieve service excellence and ensure timely resolution of cases for clients (employers and members).

Operations & Portfolio Administration

Execute end‑to‑end case handling and follow‑up activities in accordance with regulatory requirements.
Provide operational and administrative support for the assigned portfolio.
Perform timely follow‑ups, including recurring chasers, to ensure cases are properly resolved.
Handle client enquiries and support resolution of issues raised by employers and members.
Prepare and review basic client communication materials (e.g. letters, confirmations, standard notices).
Ensure completeness and accuracy of case documentation and records.
Coordinate with internal teams to support timely and accurate case resolution.

Administrative Procedures & Case Monitoring

Update and maintain case records, trackers, and systems to ensure data accuracy and completeness.
Monitor assigned cases to ensure adherence to regulatory and service timelines.
Perform basic case ageing tracking and follow up on outstanding items.
Identify incomplete, delayed, or incorrect cases and escalate to supervisor where required.
Support implementation of control procedures and ensure compliance with prescribed processes.
Assist in identifying operational issues and support corrective actions.

Service Delivery & Client Support

Support delivery of service excellence through accurate and timely case handling.
Maintain effective communication with clients to facilitate information collection and issue resolution.
Assist in handling escalated cases under supervision.
Support client engagement activities such as briefings and service communications when required.

Team Support

Work collaboratively with team members to meet operational targets.
Follow guidance from supervisors and elevate issues promptly.
Support team initiatives and contribute to process improvements.

Other Responsibilities

Assist in preparing basic reports or case summaries as required.
Support ongoing projects, system enhancements, or process changes.
Perform any other duties as assigned.

Requirements

University graduate is preferred.
Minimum 5 years customer services/operations experience.
Good knowledge of MPF/ORSO/Macau retirement schemes.
Self‑motivated and customer orientated.
Detail oriented.
Must be a team player.
Good communication and interpersonal skills.
Outgoing personality with good presentation skills.
Good time management and organization skills.
Proficient in both spoken and written Chinese and English.

Others

You are required to obtain the license of Insurance Authority (IA) (Paper 1, 2 and 3) and Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4).
You are required to obtain the relevant license(s) if your job involves regulated activities.

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工作資料：

公司名稱: AIA 香港
職位: CS Governance & Pension Administration, Senior Advisor
工作地點: 香港
國家: HK

如何提交申請：

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CS Governance & Pension Administration, Senior Advisor at AIA 香港

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