Assistant Manager, Digital Experience at 香港 Job Consulting

職位描述：

最新職位資訊來自 香港 Job Consulting 職位為 Assistant Manager, Digital Experience. If the Assistant Manager, Digital Experience 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 香港 Job Consulting 職位為 Assistant Manager, Digital Experience 的職業機會適合您的專業資格。

(Assistant) Manager, Digital Experience & Innovation

A reputable local Bank in 香港 is looking for a talent to assist in designing and implementing best digital experience and customer journey (including e-Banking, Mobile Banking channels, Public Website, Conversational Banking) strategies for personal and SME customers to increase the number of active users and usage by delivering comprehensive digital banking services.

Responsibilities:

• Design and implement digital experience and customer journey for digital channels, which include internet banking, mobile banking, conversational banking, and other digital related channels
• Explore and drive innovation of digital products, solutions and initiatives for both personal and SME customers
• Enhance existing products/services to improve the omni-channel customer journey
• Involve in project life cycle for digital projects including user requirements preparation, review of User Acceptance Test cases and results, preparing customer communication and internal training, etcWork with teammates on digital initiatives to increase the competitiveness of the platforms
• Work with IT and other stakeholders to explore new solutions to increase the efficiency of the digital communication channels
• Ensure internet activities comply and fulfill regulatory requirements and protect the best interest of customers
• Monitor the usage of digital services and stay updated with the market trend
• Prepare competitors' benchmarking and analysis

Requirements:

• Degree or above with major in Business Administration, Marketing, e-Commerce, Information Technology or related disciplines
• At least 3 years relevant experience in banking industry with proven track records in customer experience and customer journey management, include e-Banking and mobile banking channels.
• Experience in conversational banking, Open API is preferred
• Self-motivated with strong analytical and planning skills
• Detail-oriented & able to work under pressure to meet tight schedule
• Good communication skills including both written and spoken English and Chinese
• Knowledge in HTML, CSS and JavaScript is preferred
• Title and offer commensurate with previous experience and qualification

Interested parties please send your resume in word format with current & expected salary and notice period to For details, please feel free to contact Sharon

工作資料：

• 公司名稱: 香港 Job Consulting
• 職位: Assistant Manager, Digital Experience
• 工作地點: 香港
• 國家: HK

如何提交申請：

在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Assistant Manager, Digital Experience at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

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