Assistant Club Lounge Manager at Sheraton Hotels & Resorts
地點: Sheraton 香港 Hotel & Towers, 20 Nathan Road, 香港, 香港, China
Employment Type: Full Time
職位 Summary
Process all guest check‑ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Responsibilities
Process guest check‑ins and issue room keys.
Set accurate guest accounts and enter rewards information.
Ensure rates match market codes and document exceptions.
Secure payment prior to issuing room keys and verify billing.
Compile daily reports/logs and complete cashier closing reports.
Provide guests with directions and property information.
Accommodate guest requests and follow up to ensure they are met.
Process all payment types, vouchers, paid‑outs, and charges.
Balance receipts, count and secure bank at shift change.
Obtain manual authorizations and follow accounting procedures.
Notify Loss Prevention/Security of guest theft reports.
Assist management in training, evaluating, counseling, motivating and coaching employees.
Serve as a role model and 第一頁 point of contact for the Fair Treatment/Open Door Policy.
Maintain positive working relationships; support team to reach common goals.
Follow 公司名稱 policies and procedures; report accidents, injuries and unsafe work conditions.
Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information.
Qualifications
High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
License or Certification: None.
Equal Opportunity Employer
At Marriott International, we are dedicated being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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工作資料:
公司名稱: Sheraton Hotels & Resorts
職位: Assistant Club Lounge Manager
工作地點: 香港
國家: HK
如何提交申請:
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