Account Service Manager at HTK

職位描述：

最新職位資訊來自 HTK 職位為 Account Service Manager. If the Account Service Manager 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 HTK 職位為 Account Service Manager 的職業機會適合您的專業資格。

Account Service ManagerJob Summary

We are looking for a candidate to provide comprehensive after-sales service and support to our corporate customers. The role involves providing project implementation support, coordinating internal accounts, and delivering high-quality customer service in line with our service level agreements (SLA). You will play a key role in strengthening customer relationships and ensuring service excellence across designated commercial accounts.

Your role

• Take full accountability for after-sales service delivery for assigned corporate accounts.
• Work closely with Account Managers to provide service-oriented operational support to designated commercial customers.
• Retain, strengthen and enhance long-term customer relationships through effective service management.
• Handle customer enquiries promptly, accurately and professionally via phone, email, WhatsApp and service hotlines.
• Provide customers with easy-to-access and responsive support channels.
• Manage customer complaints and major incidents (eg. network, billing or service issues).
• Investigate and resolve complex or long-standing customer issues in a timely manner.
• Coordinate with internal departments to ensure smooth service delivery and application fulfilment.
• Support account teams with effective order management and service coordination.
• Assist the Unit Manager in managing daily account servicing operations.
• Maintain accurate and up-to-date records of customer interactions, cases, and correspondence.
• Analyse service statistics and performance data to monitor customer service quality and SLA compliance.
• Conduct customer visits and engagement activities as required.
• Proactively propose initiatives to improve customer service standards, processes and operational efficiency.
• Train and coach team members to deliver a consistently high standard of customer service.

#J-18808-Ljbffr

工作資料：

• 公司名稱: HTK
• 職位: Account Service Manager
• 工作地點: 香港
• 國家: HK

如何提交申請：

在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Account Service Manager at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

  Manager, Agency Training and Development at Manulife

刊登日期: 3 minutes ago

詳情: Manulife is seeking a Training Manager to deliver quality training and assess the training effectiveness. He/she is expected to identify training needs and drive suitable training initiatives that sup...

公司名稱: Manulife | 地點: 香港

---

  IP Junior Associate: Trademarks & Copyright Support at Deacons

刊登日期: 3 minutes ago

詳情: Deacons seeks a Junior Executive/Executive in its Intellectual Property Department in 香港. You will join a team of experienced lawyers and executives to provide commercial solutions for complex...

公司名稱: Deacons | 地點: 香港

---

  Intern in Front Office at Niccolo in 香港 at RMC Asia

刊登日期: 3 minutes ago

詳情: Take the 下一頁 step in your hospitality career with RMC Asia’s Cultural Exchange Program! Experience hands‑on training at Niccolo Hotels in 香港, where you’ll join the Front Office team of a prest...

公司名稱: RMC Asia | 地點: 香港

---

  Cantonese Telephone Interviewer — Flexible Hours at 香港 Public Opinion Research Institute

刊登日期: 3 minutes ago

詳情: 香港 Public Opinion Research Institute is seeking a part-time interviewer to conduct telephone surveys on weekday evenings, with two shifts: 1:30 pm–5:30 pm and 6:00 pm–10:00 pm. Staff may sign u...

公司名稱: 香港 Public Opinion Research Institute | 地點: 香港

---

  Assistant Professor, Marketing & IB — Research-Focused at Lingnan University

刊登日期: 3 minutes ago

詳情: Lingnan University is seeking an Assistant Professor for the Department of Marketing and International Business. The ideal candidate will hold a PhD in Marketing or a related field and possess strong...

公司名稱: Lingnan University | 地點: 香港

---