Operations Manager

Responsibilities

• Supervise and lead a small team to maintain a positive, empathetic and professional attitude toward customers at all times

• Provide high-quality services to the regional customers as well as communicate internally with Project / Technical and Business Teams

• Educate clients on using system that involves daily settlement, corporate actions, risk management functions etc

• Handle clients platform and process related enquiries via phone calls and emails

• Handle customer complaints and perform investigation

• Preparing product user manuals

• Prepare and present weekly/monthly reports on routine work

• Willing to work on weekend if needed

• Assist in ad-hoc duties as assigned

Requirements

• Degree holder or above in Business Administration or related disciplines

• Minimum 3 years relevant experience in Customer Service or KYC/Account Opening or Brokerage Settlement/Operations roles is highly preferred

• Excellent communication skills, independent, reliable and detail-minded, able to work under pressure

• Good team player and customer-oriented

• Good command of both spoken and written English and Chinese (including Cantonese and Mandarin)

• Candidates with less experience will be considered as Assistant Operations Manager

We offer competitive salary and package for the right candidate. Interested parties are requested to send their resume and expected monthly salary by clicking "Apply Now".

All information collected will be treated in strict confidence and only be used for recruitment purposes.Candidates not being invited for interview within 8 weeks after submission date may assume their application unsuccessful and their information will be destroyed within 12 months.

Information :

• Company : Longbridge Whale
• Position : Operations Manager
• Location : Sheung Wan, Hong Kong Island
• Country : HK