Marketing Manager - Hays

Hays Recruitment | Hong Kong | HK

Your new role

  • Examine qualitative and quantitative customer data from various sources (e.g., customer surveys, social media buzz) to identify trends, sentiments, and opportunities for enhancing customer experience.
  • Create weekly and monthly reports to convey insights to cross-functional stakeholders.
  • Assist in setting up and monitoring customer surveys and managing the feedback loop, including transactional customer satisfaction surveys, to deepen customer engagement and promote customer-centricity.
  • Oversee the customer dashboard and collaborate regularly with the development team to improve its usability and utilisation by internal stakeholders.
What youll need to succeed
  • Bachelors degree in Business, Marketing, Psychology, or a related field.
  • Demonstrated experience in customer experience, market research, or consulting.
  • Strong analytical abilities with proficiency in tools such as Excel, Power BI, Tableau, or similar.
  • Familiarity with customer journey mapping and CX metrics (e.g., NPS, CSAT).
What youll get in return
  • Great brand exposure
  • Dynamic working culture
  • High temp to perm opportunity
What you need to do now

If youre interested in this role, click apply now to forward an up-to-date copy of your CV.

If this job isnt quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


Information :

  • Company : Hays Recruitment
  • Position : Marketing Manager - Hays
  • Location : Hong Kong
  • Country : HK
Next Process

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Post Date : 2025-06-24 | Expired Date : 2025-07-24

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