Leader and Member Support Coordinator

• Be the key point of contact and provide temporal affairs support to priesthood leaders for Hong Kong, Macau, Pakistan, and any other place as assigned
• Investigate and solve problems, which may be complex or long-standing
• Proactively contact leaders on a regular basis to understand needs and concerns
• Report work status and present all aspects of leader and member experience to the Area Manager in a timely manner
• Identify opportunities to improve service levels and coordinate with relevant departments to implement change
• Learn the Churchs products and services. Keep up to date with changes
• Be a customer service champion, be service oriented, and a role model for country office staffs
• Help create collaborative culture and build team unity in the country offices
• Keep ahead of developments in customer service industry

• At least a bachelors degree or equivalent, with at least 10 years professional work experience in Customer Service, Relationship Management, Hospitality Management, Business Management, Human Resources Management, etc.
• Fluent in written and spoken English and Cantonese. Ability to speak Mandarin would be a plus
• Attention to detail and ability to manage multiple tasks simultaneously
• Strong work ethics and accountability to deadlines, highly responsible to commitments
• Peoples person with excellent communication, interpersonal, customer service and organizational skills
• Excellent analytical thinking skills, problem-solving skills, adaptable, flexible in a changing environment
• Demonstrate kindness, humility, and Christlike leadership while possessing strong analytical skills and emotional intelligence.
• Good leadership skills with win-win mentality, and at the same time, an excellent team-player

Information :

• Company : The Church of Jesus Christ of Latter-Day Saints
• Position : Leader and Member Support Coordinator
• Location : Hong Kong
• Country : HK