Ground Operations Executive ( HK)

• Distribute ShopBack point-of-sale materials (POSMs) to retail and F&B partner outlets

• Independently plan and manage daily visit routes and logistics to maximize productivity

• Conduct on-site merchant training and educate outlet staff on ShopBacks digital solutions

• Analyze operational metrics & troubleshoot operational issues affecting partners 

• Assist in the deployment of campaigns, signage, and promotions to enhance user retention and acquisition

• Gather and maintain up-to-date outlet information, including store visuals, POSM visibility, and system feedback

• Provide field insights to improve operations and partner experience

• Take ownership of ad-hoc assignments and cross-functional tasks from various departments

• A recent graduate or early-career professional with a self-starter mindset; Previous experience in field operations, retail tech, or startups is a plus

• Highly adaptable and able to wear multiple hats — no task is too big or too small

• Comfortable working on your own and making day-to-day decisions independently

• Curious, proactive, and not afraid to ask questions or suggest improvements

• Organized and able to manage your time and field operations without constant supervision

• Excellent interpersonal skills - you can connect with anyone from store staff to business owners

• Fluent in English and Cantonese; Mandarin is a plus

• Able to travel frequently across Hong Kong (field-heavy role)

Information :

• Company : ShopBack
• Position : Ground Operations Executive ( HK)
• Location : Causeway Bay, Hong Kong Island
• Country : HK