Experience Curation

Galaxy Entertainment Group is one of Macau amd Hong Kongs largest employers and takes great pride in our family of over 18,000 Team Members - each and every one vital in delivering a “World Class, Asian Heart” experience to our guests.

We offer all our Team Members a rewarding career path, supported by exceptional training and development. We welcome you to explore the Fantastic Opportunities, and Unparalleled Careers at Galaxy Entertainment Group.

About this role

• Responsible for creating and curating exceptional and personalized experiences for high-profile guests, including arranging itineraries, purchasing event tickets, organizing private dinners or special occasion celebrations and ensuring smooth execution, going beyond expectations to create memorable stay experience.
• Collaborate with VIP guests to understand their preferences, interests, and expectations, and create customized itineraries and experiences tailored to their desires
• Source and secure tickets for concerts, sports events, theater performances, and other exclusive experiences, ensuring VIP guests have access to coveted events
• Coordinate and execute birthday celebrations, including selecting decorations, organizing surprise elements, arranging entertainment, and ensuring a seamless experience
• Arrange intimate and personalized dining experiences, including selecting the menu, coordinating with the culinary team, and ensuring exceptional service and ambiance
• Coordinate luxury transportation services, such as limousines or private jets, to ensure VIP guests have a seamless and comfortable travel experience
• Provide exceptional and personalized service to VIP guests throughout their stay, proactively anticipating their needs and ensuring their satisfaction
• Build and maintain relationships with vendors and suppliers to secure the best rates, availability, and quality for VIP experiences and services
• Manage budgets for VIP experiences, ensuring cost-effective solutions without compromising on quality and luxury
• Handle unexpected situations or guest requests in professional manner, finding creative solutions to ensure guest satisfaction
• Collect feedback from VIP guests, analyze their preferences, and use the insights to continually enhance the VIP experience offering
• Possess a strong network of contacts within the luxury hospitality industry, including vendors, suppliers, and entertainment providers.

Information :

• Company : Galaxy Entertainment Hong Kong and Macau
• Position : Experience Curation
• Location : Hong Kong
• Country : HK