Corporate Actions Specialist

Transversal Lifecycle Support is composed of four main departments:

1. Asset Servicing: Lifecycle management of market events impacting the cash securities and synthetic/swap holdings for both house & Prime activities. Key functions include: Event Capture, Notification, Election management and the bookings of Outcomes.
2. Tax Operations: Responsible for managing the tax compliance and reporting requirements for the investment products. Key functions include Preparing and filling tax claims, calculating tax liabilities, and certification/documentation of custodians accounts to avoid any withholding tax or to obtain reduced rates.
3. Payments Oversight and Control: responsible for monitoring cash out & manual payment reduction, identifying and resolving payment processing errors, and ensuring that payment transactions are completed in accordance to internal policies and procedures.
4. Change & Design: Responsible for leading initiatives and designing new processes and systems to support evolving business needs. Key functions include Conducting business and operational assessments, identifying areas for improvement, and leading change projects that improve processes, systems, and operations.

The team works in close partnership with other Operations processing teams, Technology, Business, Product Development, Finance, Legal, Compliance and other infrastructure functions across the globe.

Key Responsibilities:

• Builds and maintains excellent working relationships with internal partners.
• Provides technical support to the process line daily; takes the lead in decision making and approach where problems are more complex and require sophisticated analysis or experience. Acts as a point of escalation for more junior staff.
• Ensure the team processes the asset servicing functions within company procedures, guidelines, and expectations.
• Runs a regional risk review forum reviewing all risk factors surrounding in-flight events, prepare and send minutes to Risk and Senior Management.
• Performs process reviews proactively, identifying areas where risk may reside in the process and implement controls and adjust procedures to mitigate future occurrence.
• Manages relationships with the PB business and clients to identify areas for improvement and provide excellent client satisfaction.
• Identifies restructuring opportunities to improve and refine process whilst optimising capacity and resource.
• Be prepared to back up the process line at any time by stepping in to process/manage as required.
• Drives change projects by providing subject matter expertise into the change portfolio of projects, including both Operations and Front Office led initiatives.
• Translates complex asset servicing event information to help identify opportunities for improvements to the service that the Operations team can provide to BNPP PB clients.
• Aware of any market changes coming in to play that will affect Corporate Action processing, identifies any changes to systems or process that will need to be taken into consideration and implement.
• Participates in Market forums where permitted and share content with colleagues and management where applicable.
• Work closely with AS Client Service group to identify trends/pain points impacting Clients; identify required system enhancements and help close knowledge gaps to improve Client experience.
• Challenge the operational readiness of each Asset Services Team and deliver training on a regular basis via various media to reduce queries, avoid risk and enhance the understanding of the teams and combat attrition.
• Monitor the break population with priority placed on aged, ensuring valid narration is provided by the process team.

Requirements/ Qualifications:

• Significant experience within Asset Servicing Operations
• A deep and thorough knowledge of Asset Servicing operational processes and how they impact clients positions and internal trade bookings.
• Knowledge of Front to back PB operational processes and how asset servicing interacts with the trade life cycle.
• Excellent written and oral English skills, Chinese written and oral would be valuable.
• Prior experience in providing direct support to PB and strategic clients and able to effectively manage client queries autonomously.
• Prior experience in managing internal trading desks in relation to Corporate Action events
• Proven commercial and communication / relationship management skills.
• Computer literacy and a good understanding of relevant software.
• Risk awareness - Demonstrate a good awareness of operational risk management. Always considers risk daily activities and abides by the operational responsibilities, where relevant.
• Good time management skills with ability to multi-task & prioritise workload.

Information :

• Company : Robert Walters
• Position : Corporate Actions Specialist
• Location : Hong Kong
• Country : HK