Branch Service Officer (Digital Banking Service)

Our client a leading bank in Hong Kong and currently seeking a dedicated Branch Service Officer to join their team. This full-time role involves providing exceptional face-to-face service and supporting the delivery of digital banking solutions.

Job Highlights:

• 1 year of customer service experience
• 5-day work week
• Hong Kong Island and New Territories Branch

Responsibilities:

• Deliver high-quality customer service in the bank hall, assisting customers with digital banking inquiries.
• Introduce digital banking services and solutions to customers, contributing to the branchs sales targets.
• Identify and respond to customer needs and concerns promptly, managing the queue effectively.
• Support branch administrative and operational duties.

Requirements:

• HKCEE / HKDSE or above; a minimum of Level 2 in 5 subjects (including Chinese or English and Mathematics) in the HKDSE, or a minimum of Grade E in 5 subjects (including Chinese or English and Mathematics).
• At least 1 year of customer service experience; customer-facing experience is preferred.
• Customer-oriented with the ability to deliver exceptional service.
• Proficient in both spoken English and Chinese.
• Excellent communication and interpersonal skills, with the capability to explain complex information clearly.

Interested parties, please click “APPLY NOW” and submit with your full resume with CURRENT & EXPECTED SALARY. Applicants who do not hear from us within six weeks from the date of the close of applications should consider their applications unsuccessful.

Personal data collected will be used for recruitment purpose only. All applications will be treated in strict confidence.

Job Types: Full-time, Permanent

Pay: $18,000.00 - $20,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What is your expected salary?
• What is your current/last salary?
• What is your notice period?

Education:

• Bachelors Degree (Preferred)

Language:

• Cantonese (Preferred)
• English (Preferred)
• Mandarin (Preferred)

Work authorization:

• Hong Kong (Required)

Information :

• Company : Motiva Consulting Limited
• Position : Branch Service Officer (Digital Banking Service)
• Location : Central, Hong Kong Island
• Country : HK